Frequently Asked Questions (FAQ): Downloading and Installing the Peak Mind App

1. What is the Peak Mind app?
The Peak Mind app is a digital stress-management & resilience platform that delivers evidence-based tools, mindfulness practices, AI-powered insights, and therapeutic experiences to support your mental well-being. It is available as a mobile application on iOS and Android, as well as a browser-based web app.

2. How do I access Peak Mind?
You can access the platform in three different ways:

Via Web App (no download required):
Open your browser and visit: [https://demo.joinpeakmind.com]
Log in using your work email address or a custom access code provided by your provider.
Via Mobile App (download required):
Available on both iOS and Android devices.

3. Where do I download the Peak Mind mobile app?

Download Links

Apple iOS (iPhone, iPad)

Download on the App Store

Android (Phones, Tablets)

Download on Google Play

You may also search for “Peak Mind – Stress and Resilience Tools” directly in the App Store or Google Play Store.

4. What information do I need to log in for the first time?

You will need one of the following, depending on how your organization has configured access:

Your email address associated with your provider
A unique access code: Example – CLIENTCODE2025
Single Sign-On (SSO) (if your organization has enabled it)

Upon first login, you will complete a brief onboarding assessment to personalize your experience.

5. I’m having trouble finding the app in the App Store. What should I do?

Try the following:

Make sure your phone’s software is up to date
Check your internet connection
Try searching: “Peak Mind Wellbeing”
Use these direct links:
iOS: [https://apps.apple.com/us/app/peak-mind-wellbeing/id6743941524]
Android: [https://play.google.com/store/apps/details?id=com.joinpeakmind&hl=en-US]

*Prices vary by your organizations licensing cost.

Still having trouble? Contact our support team at: support@joinpeakmind.com

6. Is the app secure?

Yes. The Peak Mind platform is fully compliant with HIPAA, GDPR, and SOC 2 security standards. All data is anonymized, encrypted, and stored in secure cloud environments. No identifiable user health information is ever shared with your employer.

7. Do I need any special permissions to install the app on my phone?

The app may request the following optional permissions:

Notifications: For reminders and motivational insights
Microphone (optional): If you choose to record audio for voice-guided journaling or participate in audio-based interventions
VR Headset Integration (optional): For those using the virtual reality component

All permissions are opt-in, and the app will function without them.

8. Can I use the app without my provider seeing my individual data?

Yes. All user-level data is anonymous and aggregated. Peak Mind uses group-level insights to help your employer understand trends, identify risks, and make decisions to improve workplace well-being without compromising individual privacy.

9. What should I do if I can’t log in or forgot my password?

Use the “Forgot Password?” link on the login screen to reset
If you're using Single Sign-On (SSO), ensure you’re logged in with your organization’s identity provider
If you continue having issues, email: support@joinpeakmind.com with your name and work email

10. What devices are compatible with Peak Mind?

The app is compatible with: